Privacy Policy

1. Introduction

Welcome to Hopestone Mart ("we", "our", "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our mobile application and website.

2. Information We Collect

We collect only the minimum information necessary to provide our services:

• Account Information: Email address, display name, and phone number when you create an account.
• Delivery Information: Delivery address provided during checkout.
• Order History: Records of your past orders for tracking and reordering.
• Device Information: Basic device type and browser information for app optimization.

3. What We Do NOT Collect

• We do not collect or store any payment card numbers, bank account details, or financial information.
• We do not process payments within the app. All payments are made directly through M-Pesa (Buy Goods Till: 5402532).
• We do not sell, rent, or share your personal data with third parties for marketing purposes.
• We do not track your location in the background.

4. How We Use Your Information

• To create and manage your account.
• To process and deliver your orders.
• To communicate order updates and delivery status.
• To improve our app experience and product offerings.
• To calculate and manage loyalty points.

5. Payment Information

Hopestone Mart does not process payments directly. All transactions are completed via M-Pesa Buy Goods (Till Number: 5402532). We only store the M-Pesa transaction code you provide for order verification purposes. We never have access to your M-Pesa PIN or account balance.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS), secure database storage with row-level security policies, and regular security audits.

7. Data Retention

We retain your account information for as long as your account is active. Order history is retained for record-keeping purposes. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

• Access your personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and data.
• Opt out of promotional communications.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to have it removed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app or via email. Continued use of the app after changes constitutes acceptance of the updated policy.